Privacy Policy

Depending on how you use the Services, we may collect:

• Account information: name, phone number, password credentials, account role, and phone-verification records.
• Booking information: pickup and drop-off addresses, map coordinates, departure time, ride type, booking code, fare, payment and cancellation details, and trip status.
• Trip location: a driver’s device location, accuracy, speed, heading, and time of report while the driver is online, available for dispatch, or completing an active trip. Riders may also provide a current location to select a pickup point.
• Driver and vehicle information: address, date of birth, emergency contact, vehicle registration and model, and driver or vehicle documents submitted for onboarding and compliance review.
• Device and notification information: device identifier, device name, platform, app version, push-notification token, session information, and security logs.
• Support and technical information: messages, complaints, feedback, IP address, browser or device information, timestamps, and diagnostic information.

We use personal information to:

• create and secure accounts, verify phone numbers, and authenticate riders and drivers;
• calculate fares, create and manage bookings, match rides, process cancellations and refunds, and provide trip records;
• show pickup, route, and trip status information and share the minimum information needed between a rider and an assigned driver;
• receive and display driver location for dispatch and live trip tracking;
• process payments through our payment provider without storing full card or banking credentials on HeyTaxi systems;
• send essential account, booking, safety, and service notifications;
• review driver and vehicle eligibility, prevent fraud and misuse, resolve complaints, and meet legal or regulatory obligations; and
• maintain, troubleshoot, measure, and improve the Services.

We do not sell personal information. We share it only as needed to provide the Services, including with:

• Riders and drivers: limited trip and contact details needed to coordinate an accepted ride.
• Service providers: payment processing, maps and address search, cloud hosting, authentication, messaging, push notifications, document storage, analytics, and security providers.
• Authorities and advisers: where required by law, legal process, safety needs, or to protect rights and security.
• Business successors: as part of a merger, investment, restructuring, or transfer of the Services, subject to appropriate confidentiality protections.

These providers may process information in countries other than the country where you use the Services. We require appropriate contractual and technical protections where applicable.

Location access is optional for riders, but some pickup and map features may not work without it. Drivers who go online or accept an active trip may need foreground or background location access so HeyTaxi can support dispatch and share live trip progress. You can change location and notification permissions in your device settings; turning them off may limit related features. Push-notification tokens are used only to deliver relevant Service notifications and can be unregistered from the app or by contacting support.

Payments are handled through Razorpay. HeyTaxi receives payment identifiers, amount, currency, status, and verification information, but payment-card processing is subject to Razorpay’s terms and privacy policy. Address search, geocoding, route distance, and map display may be provided by Google Maps or the device platform, which may process search queries and location information under their own policies.

We keep information only for as long as reasonably necessary for account administration, completed-trip records, payment reconciliation, dispute handling, safety, fraud prevention, and legal or regulatory requirements. We use access controls, authentication, secure transmission, and other reasonable safeguards. No online service can guarantee absolute security. If you believe your account or information has been misused, contact us promptly using the support details shown in the app or your booking confirmation.

You may review or correct account information through the app where those controls are available, withdraw optional device permissions, unregister push notifications, and ask us to access, correct, delete, or provide a copy of personal information we hold about you. Some information may need to be retained for completed bookings, payment, safety, fraud-prevention, or legal purposes. Send a request through the support contact shown in the app or booking confirmation. We may verify your identity before completing a request and will respond within the time required by applicable law.

The Services are not directed to children who are not legally able to use them. Do not create an account or provide personal information unless you are permitted to do so under applicable law. If you believe a child has provided information to us, contact support so we can review and delete it where appropriate.

We may update this policy when the Services, law, or our data practices change. We will post the updated version here and revise the effective date. For privacy questions, requests, or complaints, contact HeyTaxi using the support email or phone number published in the app, on your booking confirmation, or in the Service settings.